Service Manager

Reach Inc • Juneau, AK

13d • $31 - $35 • Hybrid

About The Position

The Service Manager provides case management and service coordination for individuals receiving Medicaid Waiver services while supervising a team of Direct Support Professionals (DSPs). This position serves as the primary contact for individuals, families, care coordinators, and community partners to ensure quality supports and successful implementation of Individual Service Plans (ISPs).

Requirements

• High School Diploma or GED.
• At least 18 years of age.
• Ability to pass and maintain required background checks.
• Strong organizational, communication, and problem-solving skills.

Nice To Haves

• Experience in case management, healthcare, human services, or developmental disabilities.
• Knowledge of Medicaid Waiver programs and person-centered planning.
• Supervisory or leadership experience.

Responsibilities

• Manage an assigned caseload and coordinate services to meet individual goals and needs.
• Develop, implement, and monitor Individual Service Plans (ISPs).
• Facilitate quarterly team meetings and monitor progress toward outcomes.
• Connect individuals and families with community resources, healthcare providers, and support services.
• Maintain accurate documentation, medication records, and HIPAA compliance.
• Supervise, schedule, train, and support DSP staff.
• Assist with recruitment, onboarding, and retention efforts.
• Conduct regular quality assurance visits to ensure high-quality service delivery.
• Provide direct support services as needed.
• Maintain compliance with Medicaid Waiver requirements and agency policies.

Benefits

• Sick and personal leave
• Paid holidays
• Employee Assistance Program (EAP)
• Mileage reimbursement (when applicable)
• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED