Service Manager

Xylem•Houston, TX

30d•$90,000 - $110,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Evoqua Service Manager is responsible for leading Safety‑First, reliable, and profitable service operations supporting petrochemical and heavy industrial customers across the assigned territory. This role provides direct leadership to field service teams working in safety‑critical environments and is accountable for driving a strong safety culture through visible leadership, field engagement, and strict adherence to Xylem’s safety standards. Safety performance is a core expectation and foundational to all operational decisions. In addition, the Service Manager owns service P&L performance, including revenue growth, cost control, margin delivery, and operational efficiency. The role ensures consistent execution of service delivery, manages key performance indicators (KPIs), and drives actions to sustain and improve financial and operational results. The Service Manager serves as a key interface between customers, service teams, and internal partners, building trusted relationships while delivering value aligned with Xylem’s mission to build a more water‑secure world.

Requirements

Demonstrated experience leading service operations
Managing P&L responsibility
Supporting customers in industrial or petrochemical environments

Responsibilities

Lead and develop a team of approximately 10 service and engineering technicians.
Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives.
Provide coaching, mentoring, performance feedback, and employee relations support.
Plan, schedule, and execute service and project work in coordination with engineering and operations teams.
Manage labor, resources, budgets, and timelines to meet customer and business commitments.
Resolve execution challenges and communicate progress to stakeholders and leadership.
Own service P&L performance, including revenue, cost control, margin, and productivity.
Monitor operational and financial KPIs and drive actions to improve performance.
Lead with a Safety‑First mindset, ensuring compliance with all safety, environmental, and site requirements.
Conduct safety observations, training, and audits.
Proactively identify and mitigate safety risks and maintain required documentation.
Serve as a key liaison between customers, service teams, and internal partners.
Drive alignment through clear, timely communication and issue resolution.
Provide regular performance and status updates to leadership.