Service Manager - Uberto Restaurant at Quercus

Relais & Châteaux•Gay, GA

2d•Onsite

About The Position

Uberto Restaurant at Quercus is seeking a warm, highly organized, and detail-oriented Service Manager to help lead our tasting menu experience. This role is central to the guest journey, overseeing reservation communication, service preparation, dining room execution, guest notes, menu coordination, beverage communication, staff organization, and the many details that allow each service to feel seamless, personal, and deeply considered. Because Uberto offers a tasting menu experience, this position is focused less on traditional order-taking and more on anticipation, preparation, communication, pacing, and personalization. The Service Manager works closely with the culinary team, wine team, concierge team, and front-of-house staff to ensure every guest experience is thoughtful, polished, and aligned with the standards of Quercus and Uberto.

Requirements

Prior experience in fine dining, tasting menu service, luxury hospitality, or a comparable restaurant environment strongly preferred
Previous experience in a service leadership, maître d’, captain, reservations, guest relations, or front-of-house management role preferred
Warm, engaging, and gracious personality with a genuine passion for hospitality
Excellent written and verbal communication skills, including polished guest emails and warm, professional phone communication
Strong organizational skills and exceptional attention to detail
Ability to manage many moving parts before and during service while remaining calm, composed, and solutions-oriented
Familiarity with POS systems and guest management systems preferred
Strong understanding of allergies, dietary restrictions, beverage service, and elevated hospitality standards
Ability to lead, train, and support a service team with professionalism and care
Adaptable to various service needs throughout the restaurant and broader Quercus property
Ability to work evenings, weekends, holidays, and service-based schedules as needed

Responsibilities

Manage reservations across email, phone, and Resy, including new bookings, changes, cancellations, rescheduling, confirmations, and guest inquiries
Respond to guests with warmth and professionalism by email and phone, ensuring each guest feels heard, considered, and well cared for
Monitor reservation details, cover counts, pacing, guest notes, allergies, dietary restrictions, special occasions, and seating needs
Organize gift card sales, prepaid sales, adjustments to prepaid sales, and refunds
Prepare daily service materials, including reservation sheets, staff sheets, guest menus, chits, floor plans, and service notes
Work closely with the chef and culinary team to update menu notes, communicate dietary modifications, and ensure markings are prepared accurately
Communicate with the wine manager to ensure wine pairings and beverage details are accurately reflected for staff and guest-facing materials
Lead pre-service preparation and lineup, ensuring the team is informed on menu details, allergies, special occasions, and service expectations
Act as a host and floor leader during service, supporting the team, engaging with guests, managing guest relations, and resolving service issues with professionalism
Maintain guest notes and service records to support future personalization and repeat-guest recognition
Assist with beverage service oversight, including menus, pairings, inventory, POS updates, and staff education
Order, inventory, and organize service items, printed materials, guest amenities, special occasion gifts, and other supplies used in service
Train, guide, and support front-of-house staff