Service Manager

Hy-Vee, Inc. • La Crosse, WI

1d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The Service Manager is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• Two or more years of similar or related work experience.
• Experience leading and developing a team while building a collaborative, customer-focused store culture.

Responsibilities

• Provide prompt, friendly customer service and make each customer visit positive.
• Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
• Prepare and adjust work schedules, assign duties, and ensure tasks are completed properly and on time.
• Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
• Ensure consistent customer service and promptly and professionally address customer issues.
• Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report order discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand basic payroll system operations.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost reduction programs and merchandise additions, deletions, and shelf allocations.
• Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
• Follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED