Service Manager

Lancaster Plumbing Heating Cooling & Electrical • East Hempfield Township, PA

just now

About The Position

Lead. Develop. Elevate.
We are seeking a high-impact Service Manager to lead and grow one of our service departments. This role is responsible for building high-performing technicians, delivering 5-star customer experiences, and driving profitable, efficient, and ethical operations.
If you are a natural leader, operationally strong, and motivated by building teams that win, this role is for you, and no field experience is required!

Responsibilities

• Lead & Develop Technicians
• Recruit, hire, and onboard field technicians and apprentices.
• Conduct regular coaching sessions, ride-alongs, and performance reviews.
• Build technical skills, customer experience excellence, and confidence at every stage of technician development.
• Lead ongoing training and customer service best practices.
• Drive Operational Excellence
• Oversee daily service operations and technician performance.
• Manage labor efficiency and department schedule.
• Serve as the escalation point for field and customer concerns.
• Align department performance with revenue and profitability goals.
• Maintain exceptional customer satisfaction standards.
• Build Culture & Accountability
• Model the company's core values daily.
• Set clear expectations and hold team members accountable.
• Promote collaboration, positivity, and continuous improvement.
• Ensure safety compliance and ethical practices at all times.

Benefits

• Competitive compensation with performance incentives.
• Company vehicle
• Medical, dental, vision, and life insurance.
• Paid vacation
• Fun events: family picnics, team outings, cookouts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed