Service Manager

Sunbelt Rentals, Inc.•Puyallup, WA

21h•Onsite

About The Position

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a vast fleet and friendly, knowledgeable staff. They invest in their workforce with competitive benefits and extensive on-the-job training. As a highly successful national company, they are constantly looking for talented individuals to support their growth. The Service Manager will manage the servicing of company and customer equipment in a timely and effective manner. Sunbelt Rentals is a leader in the equipment rental industry, with over 1,000 locations across North America and an expansive portfolio of products and services, including general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. They value employee welfare and commitment, offering extensive on-the-job training and advancement opportunities.

Requirements

Valid driver’s license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience

Responsibilities

Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
Orders parts in order to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Commission New Equipment
Order parts, return parts, and perform parts inventory
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
Perform other duties assigned as assigned by the manager.