Service Manager

Terminix•Worcester, MA

12h•Onsite

About The Position

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Requirements

An associate’s degree (A four year degree is highly desirable)
Must possess a valid driver's license from state of residence
Having 1-2 years of related experience is very helpful, but not required
Willingness to relocate is highly desirable
Able to effectively lead and motivate others
Strong communications skills – impersonal, written, presenting
Good at problem solving and coming up with practical solutions
Able to build rapport easily and establish trust with customers and employees
Detailed oriented and understand the importance of safety
Good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
Comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Responsibilities

Monitoring branch scheduling and ensuring pest tech routes are successfully completed
Ensuring regulatory compliance and safety standards are met or exceeded
Responding to customer concerns, including resolving cancellation requests
Inspecting and evaluating the performance of Pest Technicians
Monitoring and maintaining inventory levels of pest control products
Facilitating continual training of local sales and service teams