Service Manager | McComb, MS

Empire Truck Sales•Magnolia, MS

1d•Onsite

About The Position

Empire Truck Sales, a leading Freightliner and Western Star dealership in the Southeast, is seeking an experienced Service Manager to lead their service team and ensure exceptional customer experiences. The ideal candidate will be a motivated leader with experience in heavy truck or automotive service, strong communication skills, and a dedication to operational excellence. This role involves leading and supporting a high-performing service team, delivering outstanding customer service, managing workflow, productivity, and department profitability, providing technical support and service guidance, and collaborating with other departments to build strong customer relationships.

Requirements

2+ years of experience preferred in a Shop Foreman, Service Manager, Assistant Service Manager, or similar leadership role within a heavy truck, automotive, fleet maintenance, transportation, equipment, or related mechanical service environment.
Experience leading technicians and managing repair, maintenance, or service operations in a technical, industrial, or dealership setting.
Experience managing technicians in a dealership, fleet, or service environment
Strong leadership, communication, and organizational skills
Ability with Microsoft Office and dealership management systems
Ability to thrive in a fast-paced diesel service department environment
Strong commitment to safety, quality, and customer satisfaction