Service Manager

Cleaver-Brooks Sales and Service • Grandview, MO

7d

About The Position

Cleaver Brooks Sales and Service is looking for a Service Manager to join our team in Grandview, MO. The Service Manager will coordinate the daily direction of a service department made up of a group of specialty mechanics, technicians, and welders. Coordinate company technical resources to ensure appropriate solutions are offered. This is a direct customer-facing position. Must be able to multi-task and respond to customer’s emergencies with technical resolutions.  Excellent communication and interpersonal skills are required.

Requirements

• A High School diploma or equivalent is mandatory.  Technical degree preferred.
• Must have 5+ years prior experience working as a boiler service technician on commercial/industrial steam and hot water boilers with strong electrical and controls capabilities. 
• Computer competency including Outlook, Word, Excel, and Teams are required.
• Work requires computer proficiency
• Willingness / ability to work after hours, weekends, and emergency hours as needed
• Willingness / ability to travel domestically as needed
• Must have the ability to work independently with little direct supervision
• Work involves light and simple types of physical exertion

Responsibilities

• Develop and write proposals based upon customer needs.
• Review JSA’s, safety audits, and be responsible for the safety of personnel in the shop and on the job site.
• Continual development and evaluation of employees.
• Review service tickets daily for accuracy of technical completion, procedures, time entry, and materials.
• Manages job flow including manpower, scheduling, material availability, and dispatching.
• Responsible for monitoring costs and job status.
• Schedules training for employees on an as needed basis.
• Manages employee discipline and adherence to company policies.
• Responsible for job margins, KPI’s, and meeting goals assigned by General Manager.
• All other duties as assigned by the General Manager.

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED