Service Manager - Relocation Assistance Available

Truck Centers, Inc.•St. Louis, MO

13h•$81,253 - $121,880•Onsite

About The Position

Are you a motivated leader who’s passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment—Truck Centers, Inc. wants to meet you! As a family-owned dealership with a people-first mindset, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in St. Louis, MO, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process. We are offering relocation assistance for this position if needed!

Requirements

5+ years of experience leading large groups or departments, transportation or dealership experience preferred
Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development
Strong knowledge of truck systems, parts, and dealership operations
Proven ability to lead, develop, and motivate a team
Exceptional organizational, communication, and problem-solving skills
Experience managing budgets, analyzing data, and driving efficiency
Proficiency with computers, tablets, and MS Office
Valid driver's license with ability to meet insurance requirements
Must be willing to participate in a pre-employment background check and drug screen

Nice To Haves

Freightliner dealership experience
CIC Level I or II training
Kaizen and/or Six Sigma Green Belt certification

Responsibilities

Manage day-to-day operations of the service department to keep things running efficiently.
Oversee department payroll and ensure accuracy in timekeeping.
Ensure compliance with company policies and OEM standards.
Monitor the condition of shop tools, equipment, and vehicles.
Support, train, and guide technicians and office personnel in their roles.
Host bi-weekly team huddles to align on updates, expectations, and improvements.
Lead onboarding, training, and development plans for new and current team members.
Handle performance reviews, attendance management, and team accountability.
Ensure timely and professional communication with every customer.
Resolve service concerns promptly and professionally.
Collaborate with Parts and Sales to provide a seamless customer experience.
Oversee warranty and policy claim processes and serve as a liaison with factory reps.
Build relationships with current and prospective customers through regular visits.
Evaluate and improve workflow and repair cycle times.
Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
Conduct market research to stay competitive in labor rates, compensation, and services.
Ensure safety standards and compliance procedures are always met.
Set and achieve monthly service goals.
Support Elite Support initiatives and participate in the Change Management Team (CMT).
Stay current on OEM updates, industry trends, and training opportunities.
Look for ways to grow our service offerings and customer base.