Service Manager - Volvo

McDonald Automotive•Greeley, CO

1d•$120,000 - $250,000•Onsite

About The Position

McDonald Volvo in Littleton is seeking a Service Manager to uphold their tradition of excellence and deliver exceptional experiences to guests. As Colorado's top-volume Volvo retailer with a history of family ownership and numerous awards, the company emphasizes the importance of its people, fostering an environment where team members can grow their careers and build lasting relationships. The ideal candidate will be passionate about their work and dedicated to customer satisfaction.

Requirements

Valid driver's license and clean driving record
2 - 3 years’ experience as service manager
Prior experience can be dealer or independent
Excellent customer service skills and a forward-thinking, technology driven mindset

Responsibilities

Create and maintain effective relationships with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both
Serve as an escalation point for customer concerns, collaborating across departments to ensure prompt resolution and an exceptional service experience from start to finish.
Lead and develop a team of skilled automotive technicians, ensuring that each vehicle that leaves our bay is serviced with high-quality care and precision
Oversee onboarding, training, and professional development initiatives to support employee growth, retention, and long-term success.
Support service advisors and service drive operations, including customer write-ups, vehicle intake, and maintaining smooth day-to-day operations.
Champion a customer-first culture by delivering white-glove service, strengthening client relationships, and driving business growth through operational excellence and strategic leadership.