Service Manager

Idaho Truck Specialties LLC•Spokane Valley, WA

21d

About The Position

The Company Cobalt Truck Equipment is a leading provider of high-quality truck equipment and custom work vehicle solutions. With a strong reputation for craftsmanship, innovation, and customer service, we support industries such as construction, utilities, and public works. Our team takes pride in delivering durable, reliable, and customized trucks that help our customers get the job done. If you're driven, skilled, and ready to be part of a company that values teamwork and quality, we’d love to hear from you. We are seeking an experienced Service Manager to lead our team in a busy medium-to heavy duty truck service and upfitting business. This role is perfect for a hands-on leader who can balance strong technical skills with effective team management. Position Summary: The Service Manager is responsible for overseeing daily production operations and ensuring high‑quality post‑delivery support for an upfitting business serving commercial, government and fleet customers. This role ensures projects are completed safely, on time, and to customer specifications while maintaining strong customer satisfaction after delivery. The position acts as a key operational leader, bridging production teams, sales, and customers to support operational efficiency and long‑term business success.

Requirements

5 years of total experience in vehicle upfitting, fleet services, automotive manufacturing, fabrication, or a comparable production environment.
2 years in a lead, supervisor or management role.
High school diploma or GED required.
Hands‑on credibility with technicians and the ability to think strategically
Consistent, fair enforcement of standards
Accountability mindset for both internal performance and customer satisfaction
Strong partnership mentality with Sales and leadership

Nice To Haves

Associate’s or bachelor’s degree in operations, manufacturing, automotive technology, or related field preferred.
Technical certifications, safety training, or leadership development coursework are a plus.
Knowledge of P.T.O. & hydraulic systems, air compressors, mobile truck cranes 3K-10K lbs is a plus.

Responsibilities

Manage day‑to‑day production operations, including scheduling, workflow planning, and resource allocation.
Oversee upfitting activities such as vehicle equipment installation, fabrication, electrical systems, and final inspections.
Ensure production targets, timelines, and quality standards are consistently met.
Monitor work in progress and adjust staffing or priorities as needed to meet delivery commitments.
Maintain compliance with safety regulations, company policies, and industry standards.
Identify process improvements to increase efficiency, reduce rework, and improve throughput.
Supervise, coach, and develop production technicians and support staff.
Establish clear performance expectations and provide ongoing feedback.
Coordinate training on equipment, safety practices, and quality standards.
Collaborate with HR on hiring, onboarding, discipline, and performance management.
Oversee post‑delivery support activities, including warranty work, customer concerns, repairs, and modifications.
Serve as a point of escalation for customer issues related to workmanship or functionality.
Coordinate troubleshooting, scheduling, and resolution of post‑delivery service requests.
Work with Sales, Operations, and Service teams to ensure customer concerns are addressed promptly and professionally.
Ensure documentation of post‑delivery issues is complete and used for continuous improvement.
Ensure all installations meet internal quality standards and customer specifications prior to delivery.
Oversee final inspections, checklists, and documentation.
Analyze recurring issues and implement corrective actions to prevent repeat concerns.
Partner with Sales to clarify scope, timelines, and customer requirements.
Coordinate with Purchasing and Inventory teams to ensure materials and components are available when needed.
Communicate production status, delays, or risks to leadership proactively.
Track key performance metrics such as productivity, rework, warranty claims, and customer satisfaction.
Maintain accurate production and service records.
Provide regular updates and recommendations to leadership.