Service Manager

AKRS Equipment•Albion, NE

35d•Onsite

About The Position

We are looking for a Service Manager to join our team at our Albion location. This role involves communicating, enforcing, and monitoring effective Service Department processes and standards to ensure internal and external customer satisfaction as well as department efficiency. The Service Manager will also facilitate a Customer Satisfaction Program to enhance and maintain customer relationships, hire, train and develop technicians, and schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge. Additionally, the role focuses on growing the Service Department and increasing shop demand, and reviewing work orders for completeness and accuracy prior to customer billing.

Requirements

5+ years of experience with John Deere and competitive products
Ability to professionally lead and motivate others; prior management experience preferred
Strong interpersonal skills
Strong written communication skills
Ability to analyze and interpret financial reports
Associates degree or equivalent experience required

Responsibilities

Communicate, enforce, and monitor effective Service Department processes and standards to ensure internal and external customer satisfaction as well as department efficiency
Facilitate a Customer Satisfaction Program to enhance and maintain customer relationships
Hire, train and develop technicians
Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
Grow Service Department and increase shop demand
Review work orders for completeness and accuracy prior to customer billing