Service Manager - Wellness

THE ARC SAN FRANCISCO•San Francisco, CA

6d•$30 - $33•Hybrid

About The Position

Oversee programs and employees within the Wellness Department. Reporting to the Associate Director of Wellness Services, the Service Manager will provide support and guidance to ensure quality delivery of services.

Requirements

Associate’s degree in a human services field of study required
At least 3 years’ experience working in a related field; social work, health coaching, special education, case management.
Valid California Driver’s license, safe driving record and acceptance as a covered driver by The Arc’s auto insurance agency.

Nice To Haves

Bachelor's degree preferred.
Minimum of 2 years of management experience preferred.

Responsibilities

Complete comprehensive assessments of Wellness participants, and if appropriate, their families, to identify supports needed to maintain/improve quality of life.
Oversee Wellness participants/families, including tracking their needs, outcomes, developments, and barriers to resources. Ensure the participant database is kept up to date.
Foster a coaching culture within the department by providing regular feedback to Wellness employees.
Manage departmental administrative tasks, such as tracking staff absences, approving vacation and sick time, handling timesheets, and completing Personnel Action Forms (PAFs) as needed.
Submit quarterly/annual service and funding reports as required, by deadline.
Collaborate with the Associate Director to manage caseload assignments, hold a small caseload with a monthly utilization expectation, and handle open caseloads as needed.
Arrange or provide coverage for emergent participant needs, including emergency coverage and acute situations.
Provide coverage for client needs when Wellness employees are unavailable due to vacation, illness, or other reasons.
Track Purchase of Service (POS) and Individual Service Plans (ISPs), remind direct reports of upcoming expirations, review for accuracy, and ensure timely submission of paperwork.
Assist the Associate Director in interviewing, hiring, and training new Wellness employees and managing staff performance issues.
Attend and participate in monthly Assessment meetings and weekly Service Manager meetings.
Co-facilitate monthly Wellness Department meetings with the Associate Director, rotating topics and sending out meeting notes to the team.
Perform other duties as assigned.