Service Manager - Spec

Butler Machinery Company•Bismarck, ND

7d•Onsite

About The Position

Butler Machinery is a leader in the heavy equipment industry, providing reliable service, repair, and rebuild solutions for the mining and construction sectors. We specialize in maintaining and overhauling high-value assets such as haul trucks, loaders, dozers, and powertrain components. As we continue to grow, we are seeking an experienced Service Manager to lead the SPEC shop division, focused on large-scale rebuilds – especially engine, drivetrain, and component overhauls for mining equipment.

Requirements

Industry Focus: Mining, construction, or drivetrain rebuild environments.
Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.
Completion of Lead Yourself for internal candidates is preferred.
Proven ability to manage multiple large-scale projects simultaneously.
Strong communication and customer service orientation.
Excellent problem-solving and decision-making abilities.

Responsibilities

Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).
Develop, schedule, and oversee project timelines, budgets, and resource allocation.
Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
Monitor and enforce safety, environmental, and company compliance standards.
Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
Provide technical guidance and mentoring to service technicians and supervisors.
Support warranty claims, failure analysis, and root cause investigations.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization