Service Manager Solar Division

GREENLINK ENERGY SOLUTIONS INC•Rockford, IL

About The Position

Greenlink Energy Solutions is building the next generation of commercial clean energy infrastructure—designed for performance, resilience, and long-term value. We partner with organizations to develop and integrate intelligent energy systems that reduce risk, control costs, and strengthen operational independence. Our work spans solar PV, energy storage, HVAC modernization, and energy optimization—grounded in engineering discipline and lifecycle accountability. As we continue to scale, we are seeking a highly skilled and driven Service Manager to lead our solar service operations. This role is critical to ensuring our systems perform as designed over the long term—through disciplined execution, technical excellence, and strong operational leadership. Position Overview The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight. This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience. This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving.

Requirements

3–5+ years of service management experience, ideally in solar, electrical, or related industries
Strong technical understanding of solar PV systems or electrical systems
Proven ability to lead teams and manage field operations effectively
Advanced troubleshooting and problem-solving capabilities
Strong organizational, administrative, and communication skills

Nice To Haves

Experience with service platforms, CRM systems, and KPI tracking preferred
A hands-on operator who can lead from both the field and the office
A disciplined problem-solver who brings structure and clarity to complex situations
A team leader who builds accountability and drives performance
Someone energized by growth and motivated to help build a scalable, high-performing service platform

Responsibilities

Lead day-to-day service operations, including scheduling, dispatching, and execution of service work
Oversee tactical deployment of service technicians to optimize efficiency and response times
Develop and implement SOPs to drive consistency, scalability, and operational discipline
Ensure all service activities align with company standards, safety requirements, and performance expectations
Serve as the escalation point for complex system issues and advanced troubleshooting
Oversee diagnostics, maintenance, and repairs to ensure optimal system performance
Support commissioning efforts to verify systems are fully operational before handoff
Manage warranty claims and coordinate with manufacturers for timely resolution
Lead, coach, and develop a high-performing service team
Ensure technicians maintain strong technical proficiency and follow best practices
Track and manage KPIs, including response times, resolution rates, and service quality
Foster accountability, ownership, and continuous improvement within the team
Maintain accurate service records, reporting, and documentation for performance tracking and compliance
Analyze service data to identify trends and drive operational improvements
Coordinate with internal teams across project management, sales, and customer support
Oversee inventory, tools, and equipment to ensure service readiness
Ensure proactive and professional communication with customers regarding service status and issue resolution
Manage escalated customer concerns with urgency and sound judgment
Support a consistent, high-quality customer experience aligned with Greenlink’s standard