Service Manager II - West Lebanon, NH
About The Position
The Service Manager II (SMII) is a developmental role within VIP, designed to cultivate future Service Managers. The SMII actively participates as a permanent team member, embodying VIP’s mission to build lasting automotive customer relationships. This role involves learning VIP’s management processes and culture, with the ultimate goal of leading a team to ensure efficient customer service operations. The SMII is responsible for maintaining a safe work environment, adhering to established policies and procedures, and complying with all federal and state regulations. A key focus is delivering an exceptional customer experience by guiding the team in executing VIP programs and standards.
Requirements
- Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication skills.
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
- Two years of related experience in automotive service management.
- Completion of a two-year college or technical school program recommended, or an equivalent combination of education and experience.
- Current, valid driver’s license issued in the state of residence.
- Equipment Safety Certification.
- ASE Certification C1– Service Consultant required.
- State Inspection License Required (where applicable).
Nice To Haves
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
Responsibilities
- Prioritize workplace safety by following all safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
- Perform all duties and responsibilities of an Assistant Manager.
- Learn and implement VIP's methods for building an extraordinary team that provides a superior customer experience.
- Learn and be prepared to execute VIP’s processes, including hiring the best associates, developing a superior team through training and career pathing, proper scheduling, effective communication, monitoring customer appointments via email, training customers on vehicle conditions using the 5 for 5 process, and controlling the dispatching of work orders to technicians.
- Ensure satisfactory maintenance and appearance of the facility and equipment, managing daily preparation and securing of the location and vehicles, maintaining cleanliness of the service department and customer areas, and entering facility or equipment issues into the database.
- Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
- Communicate with other levels of management to ensure compliance with service standards and company policies.
- Serve as a policy administrator in the assigned location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
