Service Manager II - Saco, ME

VIP Auto•Saco, ME

16h•Onsite

About The Position

The Service Manager II (SMII) is a developmental role designed to prepare individuals for a Service Manager position. The SMII will learn VIP's culture and management processes while serving as a permanent team member, often in place of an Assistant Manager. This role focuses on leading a team to ensure effective customer service, safe operations, and compliance with policies and regulations. The SMII is responsible for delivering an exceptional customer experience and driving results by helping the team execute VIP programs and standards.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication skills.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years of related experience in automotive service management.
Completion of a two-year college or technical school program recommended, or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Prioritize workplace safety by following all safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Perform all duties and responsibilities of an Assistant Manager.
Learn and implement VIP's methods for building an extraordinary team that provides a superior customer experience.
Learn and execute VIP's processes, including hiring the best associates, developing a superior team through training and coaching (LMS, vendor, T.I.A. basic automotive service certification, ASE certifications), proper scheduling, effective communication (daily huddles, bi-monthly meetings), monitoring customer appointments via email, training and supporting the 5 for 5 process to educate customers on vehicle conditions and solutions, and controlling the dispatching of work orders to technicians.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, complying with safety and environmental codes.
Manage the daily preparation and securing of the location, service desk, and equipment.
Maintain a clean service department throughout the business day, including the customer waiting area and parking lot.
Enter any facility or equipment issues into the appropriate database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management to ensure compliance with service standards and company policies.
Serve as a policy administrator in the assigned location.