Service Manager II - Rochester, NH

VIP Tires & Service•Rochester, NH

1d•Onsite

About The Position

The Service Manager II (SMII) is identified as having high potential to develop into a successful Service Manager. This role involves learning VIP's culture and management processes while serving as a permanent member of a VIP team, acting in place of an Assistant Manager. The SMII is in development to lead a team, ensuring effective operation, safe conditions, and compliance with policies, procedures, and regulations. The goal is to deliver an exceptional customer experience and achieve results by helping the team execute VIP programs and standards.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended

Responsibilities

Ensure workplace safety is the top priority, following all safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Perform all required duties and responsibilities of the Assistant Manager position.
Learn VIP's methods for building a high-performing team that provides an exceptional customer experience.
Learn and execute VIP's processes, including hiring top associates, developing a superior team through training (LMS, vendor, T.I.A. basic automotive service certification), career pathing, and supporting ASE certifications.
Properly schedule the team to meet customer needs during all operating hours.
Communicate effectively with the team through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about their vehicle's condition and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on the guideline of the first available qualified technician.
Attend off-site meetings and training sessions several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with necessary resources.
Manage daily preparation of the location, service desk, and equipment before business opening, and secure the location and unclaimed vehicles at closing.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect customer waiting area and parking lot for cleanliness daily before opening.
Enter any facility or equipment issues into the respective databases.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.