Service Manager II - Wallingford CT
About The Position
The Service Manager II (SMII) is identified as having high potential to develop into a successful Service Manager. This role involves learning VIP's culture and management processes while serving as a permanent member of a VIP team, in place of an Assistant Manager. The SMII is in development to lead a team, ensuring effective operation in serving customers at their location. This includes ensuring the team operates under safe conditions, adheres to established policies and procedures, and complies with federal and state regulations. The SMII is responsible for delivering an exceptional customer experience and achieving results by helping the team execute VIP programs and standards.
Requirements
- Two years related experience in automotive service management.
- Current, valid driver’s license issued in state of residence.
- ASE Certification C1– Service Consultant required.
- State Inspection License Required (where applicable).
Nice To Haves
- Completion of two-year college or technical school program recommended.
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
Responsibilities
- Prioritize workplace safety by following all safety policies, completing safety-related training, locking out unsafe equipment, and reporting unsafe conditions or actions.
- Perform all required duties and responsibilities of the Assistant Manager position.
- Learn VIP's methods for building an extraordinary team that delivers a superior customer experience.
- Learn and be prepared to successfully execute VIP's processes.
- Hire the best associates.
- Develop a superior team.
- Ensure all associates complete required LMS training and relevant vendor training.
- Ensure all associates are T.I.A. basic automotive service certified.
- Facilitate career path development with associates through structured coaching sessions.
- Assist associates in signing up for and studying for applicable ASE certifications.
- Properly schedule the team to meet customer needs during all hours of operation.
- Communicate effectively with the team through daily huddles and bi-monthly store meetings.
- Monitor email for customer appointments and communication.
- Train, support, and deliver the 5 for 5 process to educate customers about their vehicle's condition and partner on solutions.
- Control the dispatching and assignment of work orders to technicians based on the guideline of assigning work to the first available technician who can perform the work properly.
- Attend off-site meetings and training sessions as needed.
- Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes.
- Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with necessary resources.
- Manage the daily preparation of the location, service desk, and equipment before business hours, and secure the location and unclaimed customer vehicles at close of business.
- Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
- Inspect customer waiting area and parking lot for cleanliness daily before opening.
- Enter any facility or equipment issues into the respective database.
- Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
- Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
- Serve as policy administrator in the assigned location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
