Service Manager II - Shelburne, VT
About The Position
The Service Manager II (SMII) is a developmental role designed to prepare individuals for a Service Manager position. The SMII will learn VIP's culture and management processes while serving as a permanent member of a VIP team, acting in place of an Assistant Manager. This role focuses on leading a team to ensure effective customer service operations, maintaining safe working conditions, and ensuring compliance with policies, procedures, and regulations. The SMII is responsible for delivering an exceptional customer experience and driving results by helping the team execute VIP programs and standards.
Requirements
- Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication skills.
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
- Two years of related experience in automotive service management.
- Completion of a two-year college or technical school program recommended, or an equivalent combination of education and experience.
- Current, valid driver's license issued in the state of residence.
- Equipment Safety Certification.
- ASE Certification C1– Service Consultant required.
- State Inspection License Required (where applicable).
Nice To Haves
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
Responsibilities
- Prioritize workplace safety by following all safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
- Perform all duties and responsibilities of the Assistant Manager position.
- Learn and implement VIP's methods for building an extraordinary team that delivers a superior customer experience.
- Learn and execute VIP's processes, including hiring the best associates, developing a superior team through training and career pathing, proper scheduling, effective communication, monitoring customer appointments via email, training customers on vehicle conditions and solutions, and controlling the dispatching of work orders.
- Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, managing daily preparation and securing of the location and customer vehicles.
- Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
- Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
- Serve as policy administrator in the assigned location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
