Service Manager II

Dead River Company • Winslow, ME

29d • $72,000 - $108,000 • Hybrid

About The Position

The Service Manager II oversees a large service department with an Administrative Service Manager and two or more Field Service Managers as direct reports. This Manager builds a strong sales culture and oversees service department dispatching, inventory, billing, payroll, and productivity to ensure an elevated level of customer satisfaction and an efficient, profitable department. Supervise installation and repair of heating equipment to assure a high level of service.

Requirements

• A high school education or equivalent is required.
• A minimum of 5 years supervisory experience is required.
• A knowledge of petroleum products, equipment and service is required.
• The Service Manager II will typically have appropriate oil burner and /or propane licenses.
• Excellent communication and listening skills
• Planning and scheduling skills
• Desire to lead (assertiveness) and leadership skills
• Accuracy, organization, and attention to detail
• Analytical skills

Nice To Haves

• Experience leading salaried managers is highly preferred.

Responsibilities

• Oversees all service department operations and is responsible for the overall performance and management of the department by providing quality service and retaining a skilled, productive workforce.
• Develops technicians through in-house training programs, cross-training, or participation in outside training programs. The Service Manager II conducts work inspections and provides technical guidance as needed.
• Conducts or oversees the monthly department safety meeting.
• Achieve the budgeted level of billable hours and profitability per technician.
• Keeps abreast of innovative technology and codes relating to various petroleum related equipment.
• Coordinates the efficient and timely dispatching of technicians with the dispatch supervisor or dispatch personnel.
• Analyzes service department productivity reports to improve efficiency and maximize technician billable hours.
• Resolves customer concerns relating to the service or installation of parts and equipment.
• Communicates and negotiates with suppliers to maintain appropriate inventory levels.
• Sets a high standard of corporate image through customer relations, quality work, clean vehicles, neat appearance, and safe driving and work habits.
• Gains an understanding of company policies and local, state, and federal rules, regulations, and codes pertaining to the safe installation and service of petroleum equipment.
• Coordinates the maintenance of service department vehicles with drivers and mechanic or outside repair garage.
• Evaluates performance and provides performance feedback utilizing the Performance Scorecard.
• Performs other work-related duties as assigned.

Benefits

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED