Service Manager I

Mobile Communications America Inc•Chattanooga, TN

24d•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Manager I in the Nashville, TN area to support our fast-growing MSS division. This role focuses on managing day-to-day service operations, customer interactions, and basic performance tracking. It is ideal for someone with solid leadership experience who can maintain high levels of customer satisfaction while helping to streamline service processes. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

3-5 years of experience in service management or a similar role.
Strong communication, problem-solving, and team leadership skills.
Proficiency in service management software and Microsoft Office Suite.
Ability to manage customer relationships and resolve issues in a timely manner.

Nice To Haves

Bachelor's degree in business administration, management, or a related field is preferred.

Responsibilities

Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs.
Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction.
Handle escalated service issues and work to resolve them promptly.
Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
Work with other departments, such as sales and technical support, to ensure a seamless customer experience.