Service Manager – HVAC or Skilled Trades

Team Builder Recruiting • Lewes, DE

2d • $75,000 - $110,000 • Onsite

About The Position

This role is for a Service Manager in the HVAC or Skilled Trades industry. The company is a stable, family-owned business serving Sussex County since 1960. The Service Manager will lead and develop a team of 8-10 HVAC Service Technicians, help shape the growth of the service department, and build on the company's strong reputation for exceptional HVAC and plumbing service. The position offers growth opportunities and a supportive, family-oriented culture.

Requirements

• 3+ years of leadership or supervisory experience
• 5+ years of experience in a skilled trade
• HVAC industry experience preferred
• Service operations experience
• Experience managing departmental budgets, tracking performance metrics, and making analytical decisions that improve operational efficiency and profitability.
• Outstanding communication and interpersonal skills
• A high school diploma or equivalent
• Comfortable learning FieldEdge and Microsoft Office

Nice To Haves

• Master HVAC License
• EPA 608 Universal Refrigerant Certification

Responsibilities

• Lead the daily operations of HVAC service and maintenance departments, ensuring exceptional customer service and meeting operational and financial goals.
• Coordinate technician schedules, dispatch, and on-call rotations to maximize efficiency, minimize drive time, and ensure timely customer service.
• Oversee service calls from start to finish, including coordinating parts, tracking job progress, and scheduling return visits.
• Coach and develop a team of 8-10 HVAC Service Technicians by providing leadership, accountability, performance feedback, and ongoing training.
• Review invoices, technician notes, and customer recommendations to ensure accurate documentation, consistent communication, and high-quality service.
• Monitor departmental performance through daily, weekly, and monthly reporting to improve revenue, technician productivity, customer satisfaction, and overall profitability.
• Collaborate with office staff, technicians, and company leadership to improve communication, streamline operations, and support the growth of the service department.

Benefits

• Competitive Salary: $75,000-$110,000/year (base salary + performance-based bonuses)
• Health, Dental & Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Flexible Spending Account
• Company Truck
• Company Cell Phone or Reimbursement
• Supportive Team Culture: Enjoy employee appreciation events, team cookouts, ice cream days, and the family-oriented atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED