Service Manager – HVAC or Skilled Trades

Team Builder Recruiting•Lewes, DE

1d•$70,000 - $95,000•Onsite

About The Position

This role is for a Service Manager in the HVAC or Skilled Trades industry. The position involves leading people, building a team, and making a difference within a stable, family-owned company. The ideal candidate will have experience building strong teams in any skilled trade and will bring their leadership to a company where their ideas and their people make an impact. The company has proudly served Sussex County since 1960 and offers the stability, accessibility, and values of a family-owned business. The Service Manager will lead and develop a team of 8–10 HVAC Service Technicians, help shape the growth of the service department, and build on decades of customer trust with a loyal client base. The role offers growth opportunities in improving operations, expanding the service department, and driving future business success, within a supportive culture that values its people through employee appreciation events, team cookouts, ice cream days, and a collaborative, family-oriented atmosphere.

Requirements

3+ years of leadership or supervisory experience and know how to build trust, coach employees with patience, resolve challenges effectively, and earn the respect of your team.
5+ years of experience in a skilled trade, with HVAC industry experience preferred, and can confidently oversee service operations and technician performance.
Experience managing departmental budgets, tracking performance metrics, and making analytical decisions that improve operational efficiency and profitability.
A high school diploma or equivalent.
Comfortable learning FieldEdge and Microsoft Office.

Nice To Haves

Master HVAC License
EPA 608 Universal Refrigerant Certification

Responsibilities

Lead the daily operations of our HVAC service and maintenance departments, ensuring exceptional customer service while meeting operational and financial goals.
Coordinate technician schedules, dispatch, and on-call rotations to maximize efficiency, minimize drive time, and ensure customers receive timely service.
Oversee service calls from start to finish, including coordinating parts, tracking job progress, and scheduling return visits to keep work moving smoothly.
Coach and develop a team of 8–10 HVAC Service Technicians by providing leadership, accountability, performance feedback, and ongoing training to help your team succeed.
Review invoices, technician notes, and customer recommendations to ensure accurate documentation, consistent communication, and high-quality service.
Monitor departmental performance through daily, weekly, and monthly reporting to improve revenue, technician productivity, customer satisfaction, and overall profitability.
Collaborate with office staff, technicians, and company leadership to improve communication, streamline operations, and support the continued growth of our service department.

Benefits

Competitive Salary: $70,000-$95,000/year, based on experience
Quarterly Performance-Based Bonus
Health, Dental & Vision Insurance
Paid Time Off
Paid Holidays
401(k) with Company Match
Flexible Spending Account
Company Truck
Company Cell Phone or Reimbursement
Supportive Team Culture: Enjoy employee appreciation events, team cookouts, ice cream days, and the family-oriented atmosphere.