Service Manager, Governance and Compliance FTC

Cross Keys

1d • Hybrid

About The Position

Here at CKH we’re looking for an experienced and proactive Service Manager, Governance & Compliance to join our Corporate Services directorate on an 18‑month basis with potential for extension. This is a senior, organisation-wide role with responsibility for governance, regulatory compliance and data quality. You’ll lead a small specialist team and work closely with the Board, executives and senior leaders to ensure we meet our legal and regulatory obligations while continuously improving how we manage and use data.

Requirements

• Significant experience in governance, compliance, regulatory affairs and/or data governance.
• Strong knowledge of data quality, data governance, data protection and GDPR.
• Experience drafting, reviewing and implementing policies and procedures.
• Proven leadership skills, with the ability to influence and challenge constructively at senior levels.
• Experience working with Boards, committees and senior stakeholders.
• Excellent communication skills, with the ability to present complex information clearly.
• A track record of driving improvement, assurance and value for money.
• Degree or equivalent professional qualification (e.g. Law, Governance, Business) or demonstrable senior-level experience.

Nice To Haves

• Experience in the social housing sector and understanding of housing regulatory and consumer standards.
• Experience organising and minuting formal governance meetings.
• Project management qualifications and experience.
• Project or programme management qualification (e.g. PRINCE2) is desirable.

Responsibilities

• Lead and manage the Governance & Compliance team, ensuring delivery of a high-quality, professional service.
• Act as the organisation’s internal lead on governance, regulatory and legal compliance, embedding a culture of best practice and continuous improvement.
• Ensure compliance with relevant legislation and regulation, including housing regulation, data protection and GDPR.
• Manage the effective administration of the Group Board and committees, ensuring adherence to Standing Orders and statutory requirements.
• Maintain governance, legal and compliance registers, supporting the Company Secretary function.
• Oversee relationships with external legal providers and represent the organisation at relevant sector forums.
• Lead on data governance and data quality, developing and embedding standards, policies and frameworks across the organisation.
• Ensure data is handled securely, accurately and in line with regulatory and legislative requirements.
• Lead the Data Subject Access Request process and emerging access to information requirements.
• Produce high-quality reports and analysis for senior leaders, Board and regulators.
• Lead and support projects that strengthen governance, compliance, record keeping and assurance.

Benefits

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior