Service Manager (FOH Operations)

Creative Dining Services • Zeeland, MI

6d • $55,000 - $60,000 • Onsite

About The Position

Creative Dining Services is seeking a Service Manager – FOH to lead front-of-house dining and service operations at Royal Park Place, a full-service senior living community in Zeeland, Michigan. This role is ideal for a hospitality leader who enjoys developing employees, building meaningful relationships with residents, and creating a warm, welcoming dining experience. This is a key leadership position within a two-person dining services management team. Working closely with the Foodservice Director, the Production Manager helps lead the day-to-day back-of-house operation, supports kitchen staff, maintains strong culinary and food safety standards, and helps ensure residents, guests, clients, and team members receive excellent service. The successful candidate will be a visible, hands-on leader who understands that an exceptional dining experience depends on attentive service, consistent standards, strong teamwork, and genuine care for the people we serve.

Requirements

• At least three years of management or leadership experience in food service, hospitality, restaurant operations, senior living, or a related environment
• Experience supervising, scheduling, training, and developing a service team
• A strong hospitality mindset and commitment to resident and guest satisfaction
• Excellent interpersonal, communication, and relationship-building skills
• The ability to remain organized, professional, and solution-focused in a fast-paced environment
• A positive, hands-on leadership style and willingness to support the team wherever needed
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• ServSafe certification or the ability to obtain certification

Nice To Haves

• Senior Living Experience is Highly Valued
• Experience leading a team of 20 or more employees preferred
• A degree in hospitality or a related field preferred, but not required

Responsibilities

• Lead, train, coach, and develop FOH dining and service team members
• Participate in hiring, onboarding, scheduling, timekeeping, performance appraisals, and disciplinary actions for FOH staff
• Supervise and coordinate daily service activities under the direction of the Dining Services Director
• Maintain high standards for hospitality, food presentation, cleanliness, sanitation, and overall service
• Create a welcoming and positive dining environment for residents and guests
• Build strong working relationships with residents, guests, client representatives, employees, vendors, and community partners
• Communicate menu offerings in an attractive and effective manner, including information related to special dietary needs
• Partner with culinary leadership to ensure smooth communication and coordination between FOH and BOH operations
• Participate in Food Committee and resident dining meetings
• Respond to resident and guest feedback and identify opportunities to continually improve the dining experience
• Support special events, holiday programming, corporate marketing initiatives, and other resident-engagement activities
• Maintain appropriate levels of service supplies, decorations, and FOH operating materials
• Ensure service equipment is properly maintained and dining, service, and office areas remain safe, sanitary, organized, and welcoming
• Maintain accurate records and operational documentation
• Review service operations and recommend improvements to the Dining Services Director
• Assist with other areas of the dining services operation as needed

Benefits

• Bonus opportunities
• Medical, dental, and vision insurance
• Access to healthcare 24-hours a day from any location through our free TextCare service
• 401(k) with company match
• Paid time off
• Access to your earnings at any time through DailyPay
• Professional development and advancement opportunities
• A collaborative, people-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree