Service Manager- Exposure Response

AllstateMcCullom Lake, IL
$134,000 - $209,750Remote

About The Position

The team operates within a newly established Exposure Management function in the broader cybersecurity organization, focused on modernizing how the enterprise identifies, prioritizes, and mitigates security vulnerabilities shifting from traditional patch approaches to a more strategic focus on true business risk and exploitability. Service Managers will lead key functional areas overseeing teams and driving service delivery, prioritization, and operational execution. The Service Manager – Exposure Response leads the enterprise capability responsible for rapid response to critical exposures, including zero-day vulnerabilities and validated attack paths. This team acts as the coordination layer between intelligence, engineering, and incident response functions. What’s exciting about this role? Lead an advanced response team operating at zero‑day speed, leveraging AI‑driven tools to counter AI‑enabled threats and rapidly eliminate real, exploitable attack paths across the enterprise, turning high‑confidence intelligence into decisive action at scale.

Requirements

  • 7+ years in cybersecurity operations, incident response, or vulnerability management
  • Experience managing high-severity incidents or enterprise risk scenarios
  • Strong coordination and stakeholder management skills

Nice To Haves

  • Experience with zero-day response or large-scale remediation efforts
  • Understanding of threat intelligence and attack lifecycle
  • Experience working with executive stakeholders

Responsibilities

  • Lead Exposure Response function for active and emerging threats
  • Coordinate mitigation and remediation for critical exposures and attack paths
  • Partner with Threat Hunting, Threat Intelligence, and Incident Response
  • Establish operational model for rapid exposure mitigation at scale
  • Lead executive-level reporting and risk communication for active exposures
  • Define engagement model for when Exposure Response is activated
  • Lead, mentor and oversee the team, providing direction, prioritization, and oversight to ensure effective execution across exposure intelligence and response functions

Benefits

  • Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
  • Monthly connectivity reimbursement for eligible remote employees.
  • Dedicated, private workspace free from distractions, along with appropriate desk and seating required when working from home.
  • Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload.
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