Service Manager Commercial HVAC and Plumbing

Pueblo Mechanical • Apopka, FL

46d

About The Position

At VMG Mechanical, a proud Modigent company, we excel in providing top-tier facilities and building services-including HVAC, Plumbing, and Controls Systems-to a diverse range of commercial and industrial clients. With decades of experience, we have built a reputation as a trusted partner committed to optimizing operations, while providing an exceptional level of service to our customers. Service Manager - Commercial HVAC and Plumbing We are seeking a skilled and dynamic Service Manager with a strong background in both service management, estimating and sales in commercial HVAC and Plumbing. This individual will oversee the day-to-day operations of our local service department, ensuring efficient service delivery, managing a team of technicians, and driving growth through sales initiatives. The ideal candidate will have extensive HVAC and Plumbing knowledge, proven leadership skills, and the ability to engage with customers to promote and sell service contracts, maintenance plans, and system upgrades.

Requirements

• 7+ years of experience in commercial HVAC and/or Plumbing service, with at least 3 years in a supervisory or managerial role.
• Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades.
• Excellent communication, leadership, and customer service skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in using service management software and basic office software (Microsoft Office, CRM systems).
• Valid driver's license and a clean driving record.

Responsibilities

• Service Department Management: Oversee the scheduling, dispatching, and performance of service technicians, ensuring high-quality and timely service delivery.
• Team Leadership: Manage, train, and mentor a team of service technicians to ensure they meet performance standards and customer expectations.
• Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships.
• Sales and Business Development: Drive sales efforts to promote service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling.
• Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals.
• Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex issues.
• Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management.
• Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies.
• Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Specialty Trade Contractors
• Education Level: No Education Listed
• Number of Employees: 101-250 employees