Service Manager - CMDB & Configuration Management

NTT DATA Services•Plano, TX

2d•$70,000 - $106,000•Remote

About The Position

NTT DATA, Inc. currently seeks a “Service Manager – CMDB & Configuration Management” to join our team in “Remote USA”. Our client is one of the largest U.S. healthcare systems and is undertaking a major IT transformation to improve operational efficiency, service quality, security, and support future digital innovation. To achieve these objectives, NTT DATA is the managed services partner to modernize and operate the client’s complex IT environment, enabling cost optimization, greater automation, improved reliability, and a scalable foundation for long-term growth and transformation.

Requirements

Leads complex service delivery processes and associated projects.
Manages service delivery processes in a complex service delivery environment.
Develops resolutions and analysis to complex problems that require the frequent use of creativity.
Identifies and leads continuous improvement activities in support of client or internal business processes.
They may lead or guide others on cross-functional projects outside of their own department.
Typically requires 10+ years relevant experience.

Nice To Haves

Excellent understanding of ITIL processes and principals.
Excellent written and verbal skills.
Excellent ability to create and document process.
On-call rotation support may be required.

Responsibilities

Lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making.
Manage complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.
Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards.
Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.
Identify, analyze, and resolve complex CMDB process or data issues, using structured problem-solving and collaboration across technical and business stakeholders.
Drive continuous improvement of CMDB processes, documentation, dashboards, and service configuration practices to improve accuracy, automation, and business value.