Service Manager (Boilers)

Thermal Tech Inc.•Thomasville, GA

8d•Onsite

About The Position

We are seeking a driven, experienced Service Manager to lead our growing commercial and industrial boiler service department in Thomasville, GA. This is a hands-on leadership role — you will be in the field alongside your team, setting the standard for technical excellence, customer satisfaction, and professional conduct. You will own the full service operation: building and developing your team, managing day-to-day scheduling and dispatch, resolving customer issues, and executing a structured growth program that scales revenue and service capacity year over year.

Requirements

10+ years of prior boiler experience strongly preferred (5+ required)
5+ years of prior management/supervisory experience strongly preferred (2+ required)
Able to maintain an insurable driving record
Able to work flexible hours, including overtime and weekends as needed

Responsibilities

Lead, manage, and hold accountable service personnel through coaching, counseling, and discipline as needed
Serve as a mentor and conduct Quarterly Conversations to support employee development and growth
Oversee and coordinate the performance of all service department staff to ensure profitability and efficiency goals are met
Support coordinators in building efficient schedules, resolving dispatch conflicts, and ensuring service personnel are properly equipped for each job
Partner with HR on candidate screening, technical interviews, and hiring recommendations; support onboarding and manage performance up to and including termination
Communicate clearly with customers regarding service issues and recommendations; resolve complaints and discrepancies promptly to ensure satisfaction
Deliver high-quality service aligned with company core values on every call
Conduct ride-alongs, field inspections, and quality checks to ensure work meets code, safety, and company standards
Continuously improve technical and leadership skills; support ongoing training and development of department personnel through Thermal Tech's Growth Program
Perform other duties as assigned