Service Manager - Bilingual
About The Position
The Bilingual Staffing Manager will lead a team of Service & Staffing Coordinators to meet or exceed productivity and performance goals. This role involves leading, mentoring, and developing the team, promoting business development through prospecting and account management, and reviewing the performance of Service Coordinators. The manager will balance workload, identify talent through various sourcing methods, maintain contact with clients and prospects, and control expenses to meet budget guidelines. Key responsibilities include leading service operations, managing team performance, coaching employees, driving operational excellence, and ensuring job orders are processed and filled with quality candidates. Fluency in both English and Spanish (speaking and writing) is required.
Requirements
- 3 years of successful leadership talents include mentoring, delegating, and motivating teams.
- Bilingual - English & Spanish (speaking & writing)
Nice To Haves
- Bachelor’s degree in business administration, Marketing, or related field
- At least 3 years of successful staffing industry and management experience.
- Ability to speak multiple languages is highly desirable (bilingual).
- Ability to create and implement sourcing strategies for recruitment for a variety of roles.
- Ability to inspire, coach and develop others through a shared vision and purpose.
- Ability to select high quality/caliber talent.
- Proven leadership and team development (lead self, lead others, lead forward.)
- Ability to engage and lead team meetings.
- Proven leadership and team development (lead self, lead others, lead forward)
- Understand Financial reporting/statements.
Responsibilities
- Lead a team of Service & Staffing Coordinators to meet or exceed productivity and performance goals established by the executive team.
- Lead, mentor and develop Service Coordinators.
- Promote new and existing business development through prospecting and account management.
- Review performance of designated Service Coordinators.
- Balance workload among Service Coordinators to maximize performance and growth.
- Identify talent via job posting responses, reverse resume searches, internet searches, walk-ins, job fairs, and networking events.
- Maintain contact with major clients and prospects to maximize sales and client satisfaction.
- Controls expenses to meet budget guidelines.
- Lead service operations and manage team performance.
- Coach and develop employees.
- Drive operational excellence and customer satisfaction.
- Ensure job orders are processed and filled with quality candidates.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Weekly/Monthly Commissions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
