Service Management System Engineer

SAIC•Washington, DC

8d•Onsite

About The Position

This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

Requirements

Experience with OpenText, OBM, SiteScope, and other IT infrastructure monitoring tools.
Proficiency in enterprise event consolidation, topology-based health analysis, and performance metric tracking.
Experience with event correlation configuration and optimization.
Familiarity with deploying, managing, and updating Management Packs, connectors, and monitoring policies.
Experience with custom dashboards and third-party connectors.
Ability to integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM).
Skills in assessing and fine-tuning monitoring capabilities for accurate and actionable alerts.
Experience providing co-witness and correlation support during outage bridges.
Ability to create alerts and notifications based on service availability.
Research and collaboration skills for applying new solutions and determining monitoring enhancements.
Experience creating and providing intuitive and informative dashboards.
Ability to configure, maintain, and optimize monitoring dashboards.

Nice To Haves

Experience with Microsoft SCOM.

Responsibilities

Assist in driving, standardizing, and managing unified configuration management database.
Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.
Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services.
Creates alerts and notifications based on service availability.
Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations.
Create and provide intuitive and informative dashboards on current and past performance and service status.
Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.