Program Manager Tech

IFG • Redmond, WA

15d • Remote

About The Position

- How would you contribute to the improvement of service management practices within our organization? - How comfortable are you with working remotely and accommodating meetings in various time zones? - Are you experienced in automating metrics and improving service management practices? - Do you have expertise in creating decks for monthly business reviews? - How do you plan to network and collaborate with various stakeholders, including service owners and leadership teams? Do such questions intrigue you? - Client Overview: We are hiring for a leading technology organization focused on service management and reporting governance. - Role Summary: As a Service Management Specialist, your primary objective will be to drive ongoing service management programs, define service metrics, automate metrics, and improve service management practices.

Requirements

• Minimum 7+ years of experience in service management
• Strong knowledge and experience with SLAs and KPIs
• ITIL certification, preferably ITIL 3 or 4
• Basic understanding of OKR

Nice To Haves

• Experience in cross -team collaboration
• Large -scale project management skills
• Ownership of service lifecycle

Responsibilities

• Facilitate monthly service MBRs and assist service owners in reporting metrics and service health
• Collaborate with various teams to create documentation, maintain project timelines, and deep dive into service metrics
• Work with other teams to automate dashboards, improve metrics, and enhance service maturity
• Create decks for the Monthly Business Review (MBR)
• Ensure service contracts, objectives, and metrics align with business needs and objectives

Benefits

• Competitive Compensation: Competitive hourly rate offered.
• Equal Employment Opportunity: We are committed to diversity and inclusion, have a non -discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed