Service Management Practitioner - 6300643
About The Position
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Requirements
- Minimum 5+ years of experience in Infrastructure Operations, Application Support, or Production Support environments
- Minimum 3+ years in a cross-functional coordination role
- Strong understanding of enterprise infrastructure environments including servers, cloud, networking, databases, and middleware
- Experience supporting business-critical applications in 24x7 environments
- Strong knowledge of incident, problem, and change management processes
- Bachelor's Degree
Nice To Haves
- Experience working in Agile, DevOps, or SRE-driven organizations
- Excellent stakeholder management and communication skills
- STEM Degree
Responsibilities
- Lead day-to-day operations across Infrastructure and Application Support teams
- Coordinate activities between cloud, network, server, database, middleware, and application support functions
- Ensure production systems meet uptime, performance, and reliability targets
- Drive operational governance, service management, and escalation management processes
- Serve as the primary point of coordination during major incidents and critical outages
- Lead Major Incident Management (MIM) processes and stakeholder communications
- Drive root cause analysis (RCA) and corrective/preventive actions
- Monitor operational trends and identify recurring issues for permanent resolution
- Improve Mean Time to Resolution (MTTR) and operational response effectiveness
- Partner with development, DevOps, SRE, security, and business teams to ensure smooth service delivery
- Coordinate release readiness, change implementation, and production deployments
- Align operational priorities with business objectives and customer expectations
- Facilitate communication between technical and non-technical stakeholders
- Establish operational KPIs, dashboards, and reporting mechanisms
- Drive automation, monitoring, and process optimization initiatives
- Ensure adherence to ITIL processes, compliance standards, and operational best practices
- Support capacity planning, disaster recovery, and business continuity activities
- Mentor support engineers and operational leads across multiple domains
- Foster collaboration, accountability, and continuous improvement culture
- Support resource planning, shift management, and operational readiness
Benefits
- medical, dental, vision, and long-term disability coverage
- a 401(k) plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
