Service Management Business Accountability Specialist

Wells Fargo Bank•Chandler, AZ

19h•Hybrid

About The Position

Wells Fargo is seeking a Business Accountability Specialist in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com. Wells Fargo is seeking a Business Accountability Specialist to join the Secure Network Service Management organization to perform analysis, review data files, create reporting and supporting Change Enablement function for the Secure Network Service organization. The candidate will need to have the ability to create documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

Requirements

2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Strong analytical skills with high attention to detail and accuracy
Problem solver. Able to consistently make excellent decisions through a combination of data analysis, judgment, and experience – including the ability to anticipate future consequences and trends and incorporate them into the organizational plan.
Data analytics experience. Skilled at analyzing data sets, drawing out conclusions and trends, and communicating those trends to broader audiences.
Technical experience with Network/Security devices, Service Management experience.
Certifications like ITIL v4.
Excellent verbal, written, and interpersonal communication skills.
Ability to interact with all levels of an organization.
Ability to quickly establish credibility to build and maintain effective working relationships.
Intermediate Microsoft Office skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Ability to execute in a fast paced, high-demand, environment while balancing multiple priorities.
Ability to meet stringent deadlines and facilitate meetings or present information to an audience.
Experience utilizing ServiceNow Change, Problem, Incident and Reporting modules.

Responsibilities

Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
Engage in additional research and studies to enhance regulatory knowledge
Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
Participate in cross-organizational or internal operational initiatives and improvement efforts
Demonstrate foundational AI literacy by effectively using approved AI tools to support everyday work
Apply AI tools for activities such as research, summarization, drafting, analysis, and decision support
Exercise sound judgment when interpreting and using AI‑generated outputs
Understand basic AI limitations and appropriate use cases within daily workflows
Adhere to data privacy, security, and data‑handling standards when using AI tools
Use AI ethically and responsibly, in alignment with company policies and guidelines
Act as an individual contributor to perform data quality review and trend analysis.
Become fluent in all Wells Fargo policies and tools.
Provide weekly/monthly/quarterly metrics and reporting when/where needed.