Service Management and Automation, Associate - Enterprise Technology
About The Position
As a member of the Enterprise Technology team at Blackstone, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for Blackstone and the financial community at large. The Associate, Service Management serves as a Product Manager for service management capabilities, shaping the future of how employees engage with enterprise services. Working across business and technology teams, this role designs and delivers scalable, user-centered solutions that enhance the digital employee experience, streamline service delivery, and accelerate the firm's digital transformation agenda.
Requirements
- 3+ years of experience in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, User Experience, or a related discipline.
- Experience gathering requirements, facilitating workshops, and working with cross-functional technology and business teams.
- Familiarity with service management platforms such as ServiceNow and modern digital workplace technologies.
- Strong analytical and communication skills, with experience influencing and aligning senior stakeholders.
- Self‑starting, entrepreneurial mindset with a strong sense of ownership and accountability.
- Bachelor’s degree or equivalent practical experience in a relevant technology field.
Nice To Haves
- Experience with UX, service design, process improvement, or employee experience initiatives preferred.
Responsibilities
- Serve as Product Manager for assigned Service Management Platform capabilities, managing feature backlogs, requirements, priorities, and roadmap initiatives.
- Partner with business stakeholders to identify opportunities to improve services, workflows, and employee experiences.
- Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities and enhancements.
- Design intuitive service experiences, workflows, and user journeys using stakeholder research, feedback, and usability testing.
- Translating business needs into scalable platform solutions that improve adoption, efficiency, and service quality.
- Continuously evaluate and refine solutions based on user insights, operational metrics, and evolving business requirements.
- Collaborate with architects, engineers, and business teams throughout the solution lifecycle from concept through implementation.
- Facilitate workshops, requirements sessions, design reviews, and stakeholder communications.
- Present recommendations, document design decisions, and maintain project artifacts and requirements.
- Support release planning, testing, change management, and adoption activities to ensure successful delivery and business outcomes.
Benefits
- Comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits
- Paid time off
- Life insurance
- 401(k) plan
- Discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
