Service Maintenance Manager

The Community Builders•Philadelphia, PA

8d•Onsite

About The Position

The Community Builders (TCB) is seeking a Service Maintenance Manager (SMM) to oversee all physical operations of a community, focusing on asset preservation, maintenance, preparing market-ready homes, and providing resident services. This is a hands-on role requiring leadership, mentoring, and direction to the maintenance team to foster a positive work environment and ensure a quality living experience for residents. The SMM will work closely with the Community Manager and is expected to be in the office five days a week.

Requirements

High School diploma or equivalent required.
5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience.
Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
Excellent verbal and written communication skills required.
Excellent Customer Service skills required.

Nice To Haves

Leadership skills and understanding of effective management of personal development and career paths for all employees desired.
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Bilingual a plus.

Responsibilities

Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community.
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner, including scheduling vendor-contracted services.
Review completed work orders and unit turns for quality of work and repair trends.
Provide training to the maintenance team on proper performance, company policies, procedures, and safety standards.
Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow removal, and various repairs including light, plumbing, electrical, and roof repairs, as well as appliance evaluation.
Manage preparation and repairs for REAC/HQS inspections and audits.
Participate in financial reviews with the Community Manager regarding maintenance, utility, and capital expenditures to meet budget goals.
Complete budgeted capital improvements and manage vendor service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scopes of work, managing bids, and monitoring completion.
Manage the maintenance shop and inventory to company standards, leading with a safety mindset and ensuring proper PPE usage.
Be available for weekend work, on-call rotation, and emergency service calls.