Service Maintenance Manager

The Community Builders•Indianapolis, IN

4d•Onsite

About The Position

The Community Builders (TCB) is seeking a Service Maintenance Manager for a new development in the Fall Creek-Mapleton area of Indianapolis. This role is responsible for the physical operations of the community, including asset preservation and maintenance, preparing homes for new residents, and providing ongoing service. The Service Maintenance Manager will lead a maintenance team and perform hands-on duties, focusing on leadership, mentoring, and fostering a positive work environment to ensure a quality living experience for residents.

Requirements

Leadership skills and understanding of effective management of personal development and career paths for all employees.
Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience.
Excellent verbal and written communication skills.
Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
High School diploma or equivalent.
5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience.
Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.

Nice To Haves

Knowledge of Federal Fair Housing Laws & Guidelines.
Bilingual.

Responsibilities

Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community.
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner, including scheduling vendor contracted services.
Review completed work orders and unit turns for quality of work and repair trends.
Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures, and safety standards.
Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
Manage preparation and make repairs for NSPIRE/HQS inspections and audits.
Participate in financial review with Community Manager on maintenance, utility, and capital-related expenditures to meet budgeted goals.
Complete budgeted capital improvements and manage vendor service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
Manage maintenance shop and inventory to company standards and lead with a safety mindset, including wearing appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service call duties.