Service Loyalty Coordinator - BMW Delray

AutoNation • Delray Beach, FL

1d • Onsite

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information

Nice To Haves

• 6-12 months previous work experience
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience

Responsibilities

• Makes outbound service calls.
• Establishes relationships with customers.
• Schedules appointments for the Service Department.
• Asks customers qualifying questions to uncover needs and directs calls appropriately.
• Ensures that service consultants receive messages promptly.
• Makes service appointments if service consultants are unavailable.
• Routes appointment information to the appropriate service consultant.
• Provides reporting to dealership management.
• Collects retail charges from the customer in cash, check or authorized charge account.
• Provides customers with the proper change and/or receipt.
• Properly processes and documents charge purchases according to the policies established by the Controller.
• Closes all internal repair orders promptly and routes to Billing Clerk for processing.
• Files accounting copies of repair orders and parts tickets.
• Files hard copies of repair orders in customer service files.

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participation in the DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED