Service Loyalty Coordinator - AN Ford Torrance
About The Position
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. This role involves asking customers qualifying questions to uncover needs and directing calls appropriately, ensuring that service consultants receive messages promptly. The coordinator will also make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant, and provide reporting to dealership management. Additionally, this role is responsible for collecting retail charges from the customer in cash, check or authorized charge account, providing customers with the proper change and/or receipt, and properly processing and documenting charge purchases according to the policies established by the Controller. The Service Loyalty Coordinator will also close all internal repair orders promptly and route them to the Billing Clerk for processing, and file accounting copies of repair orders and parts tickets, as well as hard copies of repair orders in customer service files.
Requirements
- High School Diploma or Equivalent
- One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
Nice To Haves
- 6-12 months previous work experience
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
- Previous industry experience
Responsibilities
- Makes outbound service calls
- Establishes relationships with customers
- Schedules appointments for the Service Department
- Asks customers qualifying questions to uncover needs
- Directs calls appropriately
- Ensures that service consultants receive messages promptly
- Makes service appointments if service consultants are unavailable
- Routes appointment information to the appropriate service consultant
- Provides reporting to dealership management
- Collects retail charges from the customer in cash, check or authorized charge account
- Provides customers with the proper change and/or receipt
- Properly processes and documents charge purchases according to the policies established by the Controller
- Closes all internal repair orders promptly and routes to Billing Clerk for processing
- Files accounting copies of repair orders and parts tickets
- Files hard copies of repair orders in customer service files
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide
- Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
