Service Loyalty Coordinator - Mercedes Benz of Reno

AutoNation • Reno, NV

4d • Onsite

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. The role involves asking customers qualifying questions to uncover needs, directing calls appropriately, and ensuring service consultants receive messages promptly. Additionally, the coordinator makes service appointments when consultants are unavailable and routes appointment information. The position also includes providing reporting to dealership management, collecting retail charges, processing and documenting charge purchases, and closing internal repair orders promptly for billing. Filing of accounting copies and hard copies of repair orders is also a responsibility.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information

Nice To Haves

• 6-12 months previous work experience
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience

Responsibilities

• Makes outbound service calls
• Establishes relationships with customers
• Schedules appointments for the Service Department
• Asks customers qualifying questions to uncover needs
• Directs calls appropriately
• Ensures that service consultants receive messages promptly
• Makes service appointments if service consultants are unavailable
• Routes appointment information to the appropriate service consultant
• Provides reporting to dealership management
• Collects retail charges from the customer in cash, check or authorized charge account
• Provides customers with the proper change and/or receipt
• Properly processes and documents charge purchases according to the policies established by the Controller
• Closes all internal repair orders promptly and routes to Billing Clerk for processing
• Files accounting copies of repair orders and parts tickets
• Files hard copies of repair orders in customer service files

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide discounts
• Participation in DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED