Service Loyalty Coordinator - Laurel Audi of Westmont

AutoNation • Westmont, IL

6d • Onsite

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills

Nice To Haves

• 6-12 months previous work experience
• Previous industry experience

Responsibilities

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Ensures that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participation in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED