Service Line Head for Strategic Services (Electrification & Automation Customer Service)

Siemens•Wendell, NC

6d•$265,000 - $315,000•Onsite

About The Position

This senior leadership role owns the global Strategic Services line within Electrification & Automation Customer Service. Its purpose is to convert Siemens’ OEM expertise, installed-base knowledge and service capabilities into long-term customer partnerships through service agreements, operations and maintenance contracts, and recurring-revenue models. The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and drives results through influence, commercial judgment and disciplined execution.

Requirements

Extensive senior leadership experience in service, operations, business development or portfolio leadership within a technology-driven industry.
Proven record of building and growing businesses with significant P&L responsibility and strong commercial decision-making.
Demonstrated ability to lead through influence in international matrix organizations and align stakeholders beyond formal authority.
Experience developing leaders, building high-performing teams and increasing organizational maturity across regions.
Relevant understanding of lifecycle services, energy, electrification, automation or comparable industrial environments, combined with strong learning agility.
Executive-level communication, customer orientation and credibility with senior internal and external stakeholders.

Responsibilities

Own the global Strategic Services business, defining strategy, targets and portfolio direction across long-term service agreements, operations and maintenance contracts, and recurring-revenue models.
Increase installed-base penetration, post-warranty retention, contract attachment and renewals by building scalable, performance-oriented lifecycle services.
Translate customer and market priorities into growth initiatives, portfolio roadmaps and differentiated value based on Siemens’ OEM and lifecycle expertise.
Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
Allocate resources to high-return opportunities and scale commercially sustainable long-term service models across countries and customer segments.
Apply sound commercial judgment to major offers, customer commitments and risks while protecting customer value, delivery performance and margins.
Lead through influence across a global matrix, aligning regional Customer Service leaders, Business Units, Operations and functional partners behind common priorities.
Develop, coach and mentor Customer Service leaders across regions, strengthening the global leadership community and organizational maturity.
Act as a trusted partner to the Service Head and Business Unit Leadership, advancing decisions and translating strategic direction into execution.
Shape scalable delivery and resource models that improve service quality, responsiveness, technical performance and operational reliability.
Drive service-line governance and performance management with Operations and other key functions, including disciplined offer and investment decisions.
Ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.
Build long-term customer partnerships that improve equipment availability, operational resilience, maintenance predictability and lifecycle performance.
Enable countries with standardized contracts, service-level models, pricing frameworks and capabilities required to grow and execute the business.
Use market intelligence, customer insights and installed-base knowledge to identify growth opportunities and strengthen Siemens’ position as a trusted lifecycle partner.