Service Line Director, Spine Center - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

9d•Onsite

About The Position

The Service Line Director is responsible for the administration and oversight of the service line and site operational budget, program development/management, program planning, and human and material resources allocation. This role ensures the development and implementation of patient care standards across the service line, maintaining consistency and compliance with policies, procedures, and professional practice standards for efficient and cost-effective patient care. The Director oversees services provided at various sites, including the HSC campus and community offices. Key responsibilities include analyzing data to drive access, growth, cost reduction, and efficiency; engaging in process improvement, program/system implementation, and facility projects to meet organizational goals; providing feedback and solutions for patient satisfaction scores; operationalizing practice growth and new service opportunities through resource allocation and financial management; supporting the leadership team, guiding managers and directors, and delegating responsibilities effectively to foster a collaborative environment. The Service Line Director is an active member of the ambulatory leadership team, communicating regularly with leadership, department administrators, division chiefs, and Department Chairs.

Requirements

Bachelor's degree
5 years Operational experience in a healthcare facility preferably in an outpatient setting.
3-5 years of spine outpatient experience
Proficient in MS Office, Outlook and HRMS System.
Proficient verbal and written communication skills.
Capable of communicating with all levels of employee-administrative to staff.
Critical thinking skills.
Able to function independently and as a member of a team.
Excellent analytical, problem-solving, planning and evaluation skills.
Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Master's degree
Degree in related field in progress or completed.
3-5 years of spine outpatient experience

Responsibilities

Administer and oversee service line and site operational budget, development/management, program planning, and human and material resources allocation.
Ensure the development and implementation of patient care standards across the service line for consistency and compliance with policies, procedures, and professional practice standards.
Oversee services provided in the service line at various sites, including the HSC campus and community offices.
Analyze data to increase access and growth, reduce costs, and create efficiencies within each department.
Engage in process improvement, program and system implementation, and facility projects to support organizational goals.
Ensure timely feedback and suggest solutions concerning Press Ganey results and customer service scores.
Operationalize the growth and development of practices and new service opportunities through resource allocation and financial management.
Support the leadership team, offer guidance to managers and directors, and delegate responsibilities effectively.
Achieve a collaborative working environment.
Communicate regularly with leadership, department administrators, division chiefs, and Department Chairs.
Participate in establishing systems within departments that support and practice shared governance management philosophy.
Ensure policies and procedures are in place and followed for continuity of planned care.
Ensure proactive, high-quality communication with physicians, nurse practitioners, and other healthcare professionals regarding patient care.
Work directly with managers on the scheduling of appointments to ensure a steady patient flow and productive patient-physician clinic relationship.
Manage the practices' registration services to ensure compliance with policies.
Ensure that all required components are completed for proper billings and collections, including complete and accurate insurance information.
Coordinate clinic nursing services while assuring compliance with TJC standards where applicable, including adequate staffing plans and contingency plans.
Assure practices are in compliance with all quality and financial metrics by performing periodic audits of records.
Facilitate room utilization and ensure exam rooms are assigned and utilized appropriately.
Monitor space/resource requirements and utilization of outside resources.
Participate in the design and construction of new space, expansion, and integration projects as applicable to the service line.
Oversee the transitional process of new acquisitions and participate in due diligence meetings.
Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment.
Maintain a liaison relationship between ambulatory services, department leadership through attendance and participation at meetings and through oral and written communication.
Contribute to developing and monitoring the operational budget each year, continually analyzing variances, and using the budget as a tool to find more effective methods of care delivery.
Formulate site-specific budgets in accordance with policies.
Review, authorize, and monitor expenses reports; prepare and submit exceptions on a timely basis.
Provide training on policies and procedures to the leadership team to ensure compliance with financial standards.
Understand and review payroll reports for compliance with HR laws and regulatory agency policies.
Ensure patient charges and collections are submitted timely.
Ensure compliance of on-site cashiering services, including separation of duties with regard to collecting payments, charge capture reconciliation, and preparing cash reports.
Promote effective communication and collaborative working relationships amongst the service line, physicians, and department.
Ensure open lines of communication amongst staff, physicians, and other departments.
Serve as a coach and mentor.
Identify and implement cross-training ideas and changes in staff design and task distribution that promote a more effective method of service delivery, ensuring care is safe, legal, and customer service-oriented.
Facilitate the training of staff and physicians and assure optimization of software platforms and digital technologies.
Work with Human Resources to ensure a workable staffing plan is in place for reporting areas.
Select and retain qualified clinical and administrative staff to carry out service line goals.
Ensure management staff understand basic wage and hour laws, federal and state local laws and regulations and work with human resources to ensure compliance.
Provide support and training to leaders regarding union contracts.
Understand staffing needs of the organization; responsible for all employee activity such as hiring, promotions, performance evaluations, compensation, and performance management.
Conduct regular meetings with the leadership team and participate in appropriate huddles.
Contribute to the development of customer service standards and expectations.
Assist in establishing methods for monitoring employee, patient, and physician satisfaction with services provided.
Responsible for business development activities for the service line, including hospital collaborations, physician outreach, continuing medical education programs, and community outreach.
Oversee existing and potential joint ventures or partnerships within the service line.
Ensure the implementation of strategic business plans that align with the service line’s vision, strategic plans, and goals and monitor performance.
Plan for provision of services through provision of appropriate levels of qualified, competent staff.
Ensure policies and procedures are in place to support the scope of services.
Ensure that each area meets standards of conduct.
Coordinate audit reviews, data collection, and reporting per organizational policy.
Oversee quality activities working directly with the lead clinical team and Chief Nursing Officer; assure timely reports and follow-up.
Display understanding of governing regulations, Title 22, and JCAHO requirements, defining and maintaining the standards of practice while ensuring consistency with hospital standards.
Contribute to the development and implementation of a performance improvement program that complies with JCAHO, Title 22, and other applicable regulatory agencies.
Perform other duties as assigned.