Part-Time (As Needed) Service Liaison
About The Position
Empire Hospitality, a federal contractor in the hospitality industry, is seeking a Service Liaison to maintain positive relationships with hotel partners and provide exceptional service to guests. The Military Entry Processing Station (MEPS) Task Order On-site Liaison supports daily MEPS operations by supervising and coordinating services for applicants and communicating with key stakeholders. The role ensures applicants receive services specified in the contract. The ideal candidate has strong customer service skills, attention to detail, leadership abilities, and the capability to coordinate with others and resolve issues independently. Prior military experience is strongly preferred.
Requirements
- High school diploma or GED.
- One to three years of customer service experience, preferably in a high-volume environment.
- Strong interpersonal conflict-resolution skills.
- Strong problem-solving skills and ability to navigate complex situations.
- Ability to read, interpret, and communicate effectively regarding documents, reports, and correspondence.
- Proficiency in basic math and ability to solve practical problems in a fast-paced environment.
- Strong working knowledge of Microsoft Excel and Outlook, and basic internet navigation.
- Ability to obtain and maintain any necessary facility credentials or authorization; U.S. citizenship is required.
Nice To Haves
- Military or Department of Defense experience is strongly preferred.
- Extensive customer service experience and strong leadership abilities.
Responsibilities
- Execute the daily operations of MEPS Support Services in compliance with contract specifications.
- Perform applicant check-in, orientation, and checkout processes, ensuring applicants are properly processed.
- Verify that lodging and kitchen facilities comply with contract requirements.
- Forecast daily support needs, communicate requirements to relevant stakeholders, and track performance of needs requirements.
- Communicate regularly with military representatives, hotel staff, and transportation providers to coordinate services.
- Coordinate with others to resolve issues arising during applicant processing, including issues involving hotel staff, food, or transportation.
- Resolve issues related to applicant conduct, seeking assistance as necessary.
- Ensure applicants receive and acknowledge briefings and paperwork.
- Complete required reports.
- Perform other duties as assigned by the Regional Manager.
- Ensure compliance with safety, quality, and procedural requirements.
- Maintain customer satisfaction by ensuring services are delivered effectively and efficiently.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
