Service Level Manager
Booz Allen Hamilton•McLean, VA
•Remote
About The Position
On our team, you will play a critical role in planning, monitoring, and controlling all management and technical activities to deliver the overall program and individual projects on schedule, on budget, and with the highest quality. As a Service Level Manager, you will be responsible for defining and implementing the metrics gathering process for the program and using the metrics to ensure service delivery meets customer performance requirements.
Requirements
- 8+ years of experience evaluating Service Level Agreements (SLAs) and how best to measure those requirements against stated service specification goals
- 5+ years of experience in Service Level management
- 3+ years of experience in enterprise operations management
- 3+ years of experience in vendor or third-party service management
- 3+ years of experience automating measurement and reporting of performance metrics
- Secret clearance
- Bachelor’s degree
Nice To Haves
- Ability to work across task areas to achieve mission success
- Possession of excellent leadership and team management skills
- Possession of excellent customer or cross-functional stakeholder management skills, including a service mindset
- PMP Certification
Responsibilities
- Defining and implementing the metrics gathering process for the program
- Using metrics to ensure service delivery meets customer performance requirements
Benefits
- health
- life
- disability
- financial
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
