Service Lead Technician
About The Position
We are looking for a skilled and motivated Service Technician to join our team. This role focuses on servicing and supporting our advanced audio/video and home automation systems. The right candidate will have strong troubleshooting skills, solid networking knowledge, and a customer-first attitude. You’ll be working hands-on with a wide variety of AV equipment and control systems, ensuring every client receives top-notch service. This position offers the chance to grow your expertise, gain ongoing training, and be part of a company that values integrity, teamwork, and professional development.
Requirements
- 3–5 years of experience in the AV and custom electronics industry.
- Strong expertise with Control4 and Lutron (programming, deployment, and troubleshooting).
- Control 4 and Lutron certifications
- Solid networking knowledge (routers, switches, wireless systems, VLANs, IP configuration).
- Familiarity with other systems (Lutron, Sonos, Savant, Crestron, etc.) a plus.
- Ability to read and interpret technical diagrams and documentation.
- Strong problem-solving skills and ability to work independently.
- Excellent communication skills and professional client-facing demeanor.
- Valid driver’s license and reliable transportation.
- Must be drug free and able to pass screenings.
Nice To Haves
- Familiarity with other systems (Lutron, Sonos, Savant, Crestron, etc.) a plus.
Responsibilities
- Provide on-site service, troubleshooting, and support for installed AV and automation systems.
- Configure, maintain, and optimize Control4 and Lutron control systems and networking equipment.
- Diagnose and repair issues with AV receivers, distributed audio, video distribution, lighting control, shades, surveillance, and related technologies.
- Collaborate with project managers, programmers, and installers to ensure seamless service delivery.
- Deliver excellent customer service, ensuring client satisfaction with every visit.
- Document service calls, updates, and system changes.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Paid vacation.
- Partial paid health insurance.
- Matching 401(k).
- Ongoing training and certification opportunities.
- Career growth within a supportive, innovative company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
