Service Lane Manager
About The Position
DARCARS Lanham Ford & KIA is looking for an experienced and customer-focused Service Lane Manager to lead our service drive operations and deliver an exceptional ownership experience. This is an excellent opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing service advisors, and is passionate about creating an outstanding customer experience while driving service lane performance. If you are a hands-on leader with a commitment to operational excellence, team development, and customer satisfaction, we want to hear from you.
Requirements
- 3+ years of automotive dealership experience in a Service Advisor, Assistant Service Manager, or Service Lane Manager role.
- Proven ability to drive customer satisfaction, repair order sales, and advisor performance.
- Strong leadership, coaching, communication, and conflict-resolution skills.
- Excellent organizational and time management abilities.
- Experience with dealership management systems and service performance metrics.
Nice To Haves
- Previous leadership or supervisory experience within a dealership service department preferred.
- Luxury automotive experience preferred.
- Volvo experience is a plus.
Responsibilities
- Lead the daily operations of the service lane, ensuring an exceptional customer experience from vehicle check-in through delivery.
- Supervise, coach, and develop Service Advisors to maximize performance, customer satisfaction, and sales effectiveness.
- Drive key service lane performance metrics, including: Customer Satisfaction Index (CSI), Repair order growth, Sales per repair order, Customer retention, Appointment conversion and scheduling efficiency.
- Ensure customers receive accurate repair recommendations, timely communication, and transparent service updates.
- Assist with resolving customer concerns professionally while maintaining the premium ownership experience Volvo customers expect.
- Monitor service lane workflow and partner closely with shop foremen, technicians, and the Parts Department to improve efficiency and vehicle throughput.
- Support advisor hiring, onboarding, training, and ongoing performance coaching.
- Maintain compliance with manufacturer policies, dealership procedures, and all applicable federal, state, and local regulations.
- Foster strong collaboration between the Service, Parts, and Sales teams to enhance the overall customer experience.
Benefits
- Competitive compensation with strong earning potential.
- Leadership opportunity with room for career advancement.
- Established customer base and strong market presence.
- Support from one of the region's largest and most respected dealership groups.
- Comprehensive medical, dental, and vision benefits.
- 401(k) with company participation.
- Employee discounts on vehicles, parts, and service.
- Career growth opportunities throughout the DARCARS dealership network.
- Opportunities to support local community initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
