Service Journeyman

YESCO•Coeur d'Alene, ID

10d•Onsite

About The Position

Coordinates service activities concerned with installing sign equipment, investigating and resolving customer reports or technical issues with sign equipment, and eliminating future operational or service difficulties. This role involves delivering serviced signs, driving service vehicles, maintaining inventory, operating lift equipment, installing new equipment, inspecting malfunctioning products, analyzing findings, providing service quotes, troubleshooting and repairing sign equipment and structures, performing electrical troubleshooting and repair, preparing and using materials, operating metal cutting and welding equipment, implementing quality control and safety, sanding, polishing, cleaning, gluing, bending, shaping, touching up paint, performing preventative maintenance, acting as a communication link between customer and company, completing work orders, and training new employees. The role also includes responding to emergency service calls and practicing safety as part of a service rappel team.

Requirements

High school diploma or general education degree (GED)
Eight or more years of demonstrated experience in electrical sign service
Four or more years of demonstrated experience in power tool operation, welding, electrical, or related areas
Completion of the YESCO or other electrical sign service apprenticeship program
Ability to read, interpret, and apply specification documents, government coding document information, safety rules, operating and maintenance instructions, and procedure manuals
Ability to apply geometric and algebraic mathematical calculations
Ability to move, lift, and carry materials, equipment, parts, and completed projects
Ability to communicate effectively
Valid CDL Driver’s License
WA State electrical card
NCCCO certification

Responsibilities

Delivers serviced signs and equipment
Drives YESCO sign and equipment service vehicles to service customer locations
Restocks and maintains parts and inventory of YESCO sign and equipment service vehicle
Safely operates lift equipment to perform sign service assessment and repair
Installs new or modified equipment at customer's facility to ensure full functionality
Reviews service reports, work orders, and documentation
Inspects malfunctioning or damaged product to assist in determining nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Provides or coordinates with sales to provide service customers with service pricing quotes
Troubleshoots and repairs sign equipment and structures
Performs electrical troubleshooting and repair to ensure functionality of electrical signs and lights
Prepares and uses materials consistent with specifications of job service order
Operates metal cutting equipment to accurately cut materials to service specifications
Operates welding equipment to weld sign parts together
Implements and maintains quality control and safety during service
Sands, polishes, and cleans materials to be used for sign service
Layout materials to be used for sign service
Glues sign parts together
Bends and shapes sign parts according to service specifications
Touches up paint and performs detail of signs
Performs preventative maintenance and minor repairs to service department equipment and vehicle
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Completes work order and service documentation to assist with calculation of work hours and materials costs
Trains new service employees and apprentices
Performs duties to ensure department meets expectations and deadlines
Responds to emergency service calls
Practices safety while performing as part of the service rappel team
Keeps work area organized, clean and free from debris to maintain a safe working environment
Performs other functions as necessary or as assigned